Orders
Orders are initiated for processing as soon as we receive your payment, and once all shipping and billing information has been confirmed. While this procedure is typically automated, in rare cases, it may take up to three business days.
Upon approval, processing, and shipment of your order, you will receive relevant tracking information via email. Please be patient, as it may take up to 24-48 business hours for your tracking number to become active.
Please note that we utilize various shipping carriers, and the specific carrier delivering your products cannot be guaranteed. Your order might be shipped in multiple packages, each handled by different carriers.
For your peace of mind, most items we ship will require a signature upon delivery, unless the chosen shipping method specifies otherwise. This measure is in place to ensure your car parts arrive safely, allowing you to install them on your car and revel in the joy of a well-upgraded ride!
If you find yourself in a situation requiring the cancellation or modification of your order, reach out to our Customer Service team for assistance. Each request is evaluated individually.
Please note that cancellations are subject to a 20% fee deducted from the original purchase price. Exceptions may be considered if approved by management, but this fee covers charges incurred directly from vendors and credit card processors during the initial transaction processing.
For special order or custom-built items, modifications or cancellations are not possible once the order is placed.
If your order is already in the processing stage or has been shipped, you'll need to follow our Return Process to obtain a credit for the purchase. Once an order is shipped, cancellation is not possible. If the shipment is refused or returned, a restocking/processing fee will be applicable when a refund is issued.
We operate from various warehouses nationwide, which may lead to items shipping separately or differently than initially anticipated. This can occur under the following circumstances:
Should your items be shipped separately, you'll be notified of the separate shipments once they are processed.
If your delivery date has passed or the tracking indicates "delivered," yet you haven't received your order, you have a 30-day window from the delivered date to report the issue. Before reaching out to our Customer Service Team, we recommend the following steps:
Contact Customer Service once you've completed these steps and due diligence.
Important Note: WE WILL NOT ACCEPT ANY INSTALLED ITEMS FOR RETURNS OR ISSUES!
If you encounter any issues post-installation, kindly reach out to the manufacturer directly for assistance.
For all instances of wrong, damaged, or defective merchandise, please report them within 30 days from your orders' delivery date. Unfortunately, if we receive notifications of these issues after this timeframe, we won't be able to process your request.
Before installation, contact our Customer Service team, outlining the problem, and providing all relevant details, including photos if possible, or any documentation confirming the error. Once you've reached out, our Customer Service team will guide you on the appropriate resolution based on your situation. This may involve denial of your request, instructions for returning the item, or a decision on whether you'll receive a replacement item or a refund.
Hold on to all parts and packaging, as these are necessary for a return and/or replacement shipment qualification. To fully process a claim, ensure you provide all original products and packaging materials.
Products
We do our best to always reflect the most up to date inventory, but products are selling faster than we can keep up sometimes, so for any stock inquiries prior to purchase, just reach out to our Customer Service team and they'll be happy to check for you.
If you've already made a purchase, it will be reviewed to confirm item availability and shipping expectations once processed. We will communicate any updates, or changes, to ensure we meet our promise to you.
If you order multiple items and it contains a mix of items that are available, and some that are not, Dirty Racing Products has the right to split your order into multiple shipments without notification.
If there are any issues, our Customer Service team will contact you.
Don't worry! We got you!
We have access to 1,000,000+ parts, but not all of them exist on our site. If you are looking for something specific, even if it's not Subaru related, we can likely get it for you!
Include as many details as you can, and contact us so we can verify availability, get you pricing, and even add it to the store! If you have a link to the part already, even better! Forwarded it in your request to us.
We will do our best to get you what you need!
The products we sell carry a Manufacturer’s warranty. Dirty Racing Products is a distributor/reseller and does not manufacture these parts. All warranty claims must be made through the items original manufacturer. Please note that each manufacturer has their own policies on how to handle these claims. If you have additional questions, please contact us and we’ll be happy to attempt in assisting you through the process.
Price Match Policy
Dirty Racing Products offers a 7-day Price Match guarantee program from the date of purchase. We’ll match the product prices of key online and local competitors after the appropriate research is completed.
Our Customer Service will verify the product/price is in line with our policy and assist with providing the applicable discount if it validates appropriately.
When reaching out to our Customer Service team, please provide all necessary information to complete the validation (URL to the product, description of item, Company Name, etc.)
Please be advised that Dirty Racing Products has the final decision for matching an online price and reserves the right to limit requests to reasonable quantities.
Limitations do apply:
- The item must be identical, (i.e., size, model, quantity, brand, color, etc.)The item must be in-stock at the online retailer's website and on DirtyRacingProducts.com at the time of the price match request
- It must not go below the applicable MAP (minimum advertised price) limitations set by vendors
- Our Price Match Guarantee covers new items (excludes clearance and open-box items)We will price match one item per customer per day
- We will not offer rain-checks for items that are not currently in stock
Exclusions of our policy listed below:
- Competitor's non-verifiable prices or websites
- Out-of-stock items (must be in stock through both the competitor and DRP)Custom or special order products - meaning customized or configured products
- Discontinued, used, refurbished, clearance, closeout or damaged merchandise
- Competitor's credit terms and finance offers
- Price matching on free items or bundle offers
- Competitor's coupons, including percent-off and dollar-off
- Pricing from bid and auction websites, or those requiring memberships
- Items previously purchased from DRP (outside of the 7-day Price Match Guarantee period)
- Specific excluded brands
- Price errors
- Prices that cannot be determined independent of other items, e.g., fees, shipping charges
Note: Dirty Racing Products may amend/update these terms at any time.
Delivery Instructions and what to do if there is Shipping Damage
Seibon, Duraflex and Carbon Creations packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Seibon, Duraflex and Carbon Creations from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and us within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. Seibon, Duraflex and Carbon Creations, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
Defective Products
All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See below for information on our return policy.
Shipping
All Seibon, Duraflex and Carbon Creations products ship directly from the manufacturer and will have extended shipping time frames when applicable. These will vary by product, available inventory, etc. and subject to change at anytime. If the item is in stock, expect 2-7 days for the item to ship out. Most large items are built to order though, so there can be a delay of 8-12 weeks on average. All shipping dates are approximate.
Due to the size of most of these products (such as hoods, trunks, fenders, doors, etc) they are shipped via Pilot Freight Services, UPS, or other shipping methods. All shipments must be inspected prior to accepting the delivery.
Buyer is fully responsible for all shipping charges, unless otherwise negotiated with Seibon, Duraflex or Carbon Creations. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.
Shipping Errors
If the consignee receives an incorrect item due to Seibon, Duraflex or Carbon Creations error, consignee must inform the dealer within 3 days of receipt of shipment. Seibon, Duraflex or Carbon Creations will then issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.
Potential Backorders
Seibon, Duraflex and Carbon Creations tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Seibon, Duraflex or Carbon Creations will ship the order as soon as the parts become available. Backorders must be canceled within five days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer.
Returns
Special orders cannot be returned. If the buyer decides to return any part of the ordered item, he or she must contact the distributor who in turn can contact Seibon, Duraflex or Carbon Creations and receive a return authorization within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Seibon, Duraflex and Carbon Creations, and it must be written on the outside of the packages being returned. Returned products must be received back at Seibon, Duraflex and Carbon Creations within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 30% restocking fee, plus return-shipment charges. Original shipping and handling fees are not refundable. All products which are approved for return are for store credit only. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request for a return of products. Defective items may be exchanged for the same item only. Upon receipt of returned parts, Seibon, Duraflex and Carbon Creations shall inspect the parts to determine their exact condition. If Seibon, Duraflex and Carbon Creations does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable. Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither Seibon, Duraflex or Carbon Creations, nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to Seibon, Duraflex or Carbon Creations.
Shipping
Note: Shipping prices are determined by the shipping location, the amount of items ordered, the shipping method selected at checkout, as well as the type of item(s) ordered.
Selecting an expedited shipping method will only expedite your package's transit time once your order ships from our facility, not the time it takes for the items to become available.
Each item that is purchased requires a specific warehouse processing time before your order can ship. The processing time is different for each item. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.
Depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are trackable to the destination address.
Orders shipping with these methods are delivered via UPS, FedEx, OnTrac, and USPS.
Potential Delays Due to Supply Chain Issues are real - not as crazy as they were, but still here.
The car parts world is still getting itself right again. There are worldwide supply chain issues that are caused by multiple factors including labor and material shortages across all phases of production, transportation, manufacturing and distribution.
Note: Not all orders will experience a delay, however, we want to continue to be as open and transparent as possible should you experience a longer than average order processing time. As a small business, your continued support means the world to us and your choice to shop with us has made a huge impact and we greatly appreciate you and your understanding!
DRP remains fully committed to pursuing the completion of your purchase within a reasonable manner under the current circumstances.
You can always contact us with questions, or to check for availability!
We apologize, but at this time, we do not offer international shipping.
Payment
We accept all major credit cards such as VISA, Mastercard, Discover and American Express.
We also accept Shop Pay, Affirm, Snap Finance, PayPal, PayPal Credit, Apple Pay, Amazon Pay, Venmo and Google Pay.
While PayPal Credit isn't actually available through Dirty Racing Products, it is an option through your PayPal account. You will log in to your account and follow the instructions for approval or usage, it will then direct you back to our site to complete the purchase.
To better your experience and ensure you feel confident in our already secure checkout process, we require the following:
- Billing information provided matches that of the cardholder
- The CVC code (3 digit code on the back of your card) at the final step of checkout.
Failure to provide this information may cause your order to be delayed or canceled.
Learn more about Affirm HERE
Learn more about Afterpay HERE
Learn more about Snap Finance HERE
Learn more about Shop Pay HERE
We will promote any current sales or discounts throughout the site if there are any available
Check out our current deals HERE
If there is a promotion running, it will automatically discount the order in checkout. If you need to use a code, simply apply the code provided in checkout and you will see the discount deduct automatically from your total.
These promotions will vary on a daily basis, so please continue to check back with us often for any new offers.
Note: You can only utilize one promotion per order. For some of our site promotions, certain brands or merchandise (based on availability or other factors) may be excluded. If your item is excluded from one of our promotions, you will not see a discount for this item at checkout. If your item is returned or canceled, you will not be refunded the amount of the coupon code used.
After placing an order with us, you will be among the first to be notified of private sales, clearance events, new products, and merchandise that may be of interest to you.
Dirty Racing Products appreciates all that have sacrificed for our country. We believe those who fill these roles deserve extra savings.
To receive your discount, please contact us so we can verify your information prior to completing your order.
Once the validation has been completed, our Customer Service team will follow up with the appropriate information to complete your purchase.
APO/FPO shipping is also available and we will supply that shipping quote when you are completing your purchase.
Military Discount - You are eligible for the discount if any of the below segments apply to you:
- Active Duty
- Inactive Reserves
- National Guard
- Veterans
- Retirees
First Responder Discount - You are eligible for the discount if any of the below segments apply to you (active or retired):
- Police Officer
- Sheriff
- State Trooper
- Veterans
- Retirees
Military and first responder discounts will vary and may be excluded on certain items. This offer cannot be combined with any other promotional codes and cannot be applied to gift card purchases.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, but some vendors have alternate return timeframe and policies that can impact the request.
Most returns or exchanges will have a restocking fee that will range from 5% - 20% depending on the product.
To be eligible for a return, your item must be in the same condition that you received it, uninstalled or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us with a photo proving the item has not been installed and is still new. If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Remember, returns must be in original condition, unused, uninstalled and no signs of damage, with original tags/labels. Your returned item(s) are subject to inspection and approval upon arrival before your refund is processed.
Once the return has been processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed. Please note that original shipping fees will not be credited back.
If you receive a damaged or incorrect item, please contact Customer Service via email. Our team will provide you instructions on how to properly resolve your situation.
Refused or undeliverable orders that are returned to us, will be refunded upon arrival, excluding the original shipping fees.
All items returned will be inspected upon arrival and could be declined for one of the following reasons:
- Return is outside of the return timeframe
- Item appears used or installed
- Item is non-returnable (customized, final sale, clearance, etc.)
- Item was damaged after delivery
- Item is altered from original condition
- Item is returned incomplete, without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received
The return must be authorized prior to shipping, contact us so that we can review the request. If approved, we will provide you with an RMA Number (Return Merchandise Authorization) and additional information. Once the return instructions have been provided, please ship out the item as quickly as possible and provide the tracking number to our Customer Service Team.
Please note: The customer will be responsible for all shipping fees and returns are subject to a restocking fee dependent on the type of product.
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